Frequently Asked Questions
If you don’t find your question on here, feel free to reach out through our contact form.
Clothing
How do I find the right size for me?
You can check out our Tove & Libra Sizing Guide for more detailed information on our sizes.
If you have further questions, don’t hesitate to reach out to us by one of the below means:
Send us a message through our Contact Form
Email: connect@toveandlibra.com
WhatsApp: +852 9662 9923
How can I care for sustainable materials?
Share details about your shipping policies, item returns, or customer service.
The piece I want is sold out, when will you restock?
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The colour I want is sold out, when will you restock?
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Shipping & Returns
What are your shipping options?
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What is your returns and exchange policy?
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Retail Stores
Where can I shop Tove & Libra in-person?
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I don't see Tove and Libra in my area - when will you come to my country?
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Where else can I shop for Tove & Libra?
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Payments
What forms of payment do you accept?
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Do you sell gift cards? How can I purchase one?
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My gift card isn't working, what can I do?
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My discount code isn't working, what can I do?
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When can I expect my refund?
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Sustainability
What is your sustainability commitment?
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What are the difference between natural and synthetic materials?
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Why do you only create pieces with sustainable materials?
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Company
I'm interested in a feature / collaboration / press opportunity! Where can I contact you?
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I want to carry Tove & Libra in my department store. Where can I contact you?
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I'm interested in being part of the Tove & Libra team. Where can I view open jobs?
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Rewards
Frequently asked question
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Frequently asked question
Share details about your shipping policies, item returns, or customer service.