Terms Of Service

TOVE & LIBRA and/or its affiliates provide website features to you subject to the following terms and conditions. We reserve the right to refuse service to anyone for any reason at any time. You will be deemed to have accepted this Terms & Conditions if you continue to use this site. If you do not agree to these terms, you should not access this site. TOVE & LIBRA is a trading name of Oriental Pacific Retail Ltd. "We", "us", "our" or "Tove & Libra" refers to Oriental Pacific Retail Ltd and its affiliates collectively.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.


We respect the privacy rights of our visitors and recognize the importance of protecting any information collected. We will never disclose any of your personal information to any third parties unless required by law. We do not sell our customers' information.

We use cookies on this site. Cookies help us to personalize and improve your shopping experiences. We do not link the information stored in cookies to any personally identifiable information you submit while on our site.

To protect your personal information, we take reasonable safeguards and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) which encrypts your information before it is sent to us to protect it from unauthorised use.

We employ some other companies and individuals to perform functions on our behalf, for example fulfilling orders, delivering packages, sending postal mail or e-mail, analyzing data, processing credit card payments and providing customer service. They have access to only the information required to perform their functions, and may not use that information for any other purposes.

Certain third-party service providers, such as Google Analytics Advertising feature, Paypal and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Certain links in our store may direct you away from our site. In these cases we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. First-party cookies or other first-party identifiers, and third-party cookies or other third-party identifiers together may be implemented.

If you would like to access, correct, amend or delete any personal information we have about you, simply contact us at connect@toveandlibra.com. For security purposes, please note we may occasionally request proof of identity before we disclose personal information to you.



All content included on this site such as graphics, texts, logos, images, data compilations and software is the property of Tove & Libra or its content suppliers and protected by Hong Kong and International copyright laws.


The brand name, Tove & Libra including any related graphics and logos are trademarks, registered trademarks or trade dress of Oriental Pacific Retail Ltd. Tove & Libra’s trademarks and trade dress may not be used in connection with any other product or service without prior permission.


We will process your order upon receipt, and email you to confirm when the order has been dispatched. At this point we will enter into a shipment contract with you, whereby the risk of loss is passed on to you once the goods leave our shipment center. Tove & Libra is not responsible for lost or stolen packages, or delivery delays caused by the carrier. However we will do our best to work towards reasonable solutions in such circumstances.We have the right not to accept your order for any reason, such as but not limited to: we have identified an obvious error in the price or description of the product; the product is actually out of stock; or we suspect illegal or fraudulent activity. In such cases, we will notify you as soon as possible of the rejected order.


Prices are listed in Hong Kong Dollars (HKD).

Payments will be charged in HKD. When paying with a non-HKD based credit card, exchange rate charges may be incurred. For exact charges, please contact your respective credit or bank card issuer. If you are paying using Paypal credits, Paypal offers currency exchange services and their rates can be found during the transaction.


Promo or discount codes must be entered at the online checkout in order to receive a discount or benefit. Please check each code's offer terms. Codes are not transferable or redeemable for cash or credit and must be redeemed within the validity period.


The Terms & Conditions of this Site will remain effective until terminated by us.


Tove & Libra does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, some events may happen beyond our reasonable control, such as adverse weather conditions. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new products or services.

Tove & Libra will only be liable for fraudulent misrepresentations that we make and for any death or personal injury caused by our negligence. We will not be liable for any other losses or damages (including without limitation, economic losses, loss of goodwill or reputation, or any special or indirect or consequential losses) as a result of using or in connection with your use of the toveandlibra.com website.


These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Special Administrative Region of Hong Kong.